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From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Policies
From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Policies
While every event is unique, we've attempted to cover the basic policies and guidelines that have been established to help ensure your event exceeds your expectations. If there is a special circumstance that requires personal attention other than what is covered within the next few pages, please let us know and we'll make every attempt to assist!
*We kindly request that all orders for delivery meet a $50.00 minimum.
* To provide you with the best possible service, our normal delivery hours are Monday to Friday from 8:00am - 5:00pm.
* As a rule, any deliveries or events after 5:00 pm or before 8am Monday to Friday may incur an additional charge starting at $25, based upon nature, complexity and time of event. (*This charge does not pertain to plated/served events that require wait staff that is charged separately).
* Weekend labor charges are $35/hr per employee. (Standard delivered events with guest counts under 100 generally require one employee, with a 4 hour minimum. This includes delivery, standard set-up and clean-up.)
Note: If you are hosting multiple events on a weekend day, only one labor charge will apply depending on the size and complexity of the event.
Note: Any after hours and weekend delivery time charges are associated with overtime and union costs that are incurred due to off our deliveries, and not applied as any penalty or other method of increasing your cost. These charges go directly to cover the labor outside of normal business hours, to keep the overall cost of the menus as low as possible.
* Unless requested, catering orders are typically delivered, set up and removed by a campus catering attendant, however DOES NOT INCLUDE an attendant thru out the event.
PLEASE NOTE: THERE ARE NO DELIVERY SERVICE OR OTHER CHARGES IMPOSED DURING NORMAL CATERING DELIVERY HOURS ABOVE, FOR ALL STANDARD CATERING
* Waiters maybe requested at an additional expense.
* An event needing wait staff must submit request no less than 3 business days in advance of event.
*Wait staff & Culinary Fees:
*Events requiring any type of tableside service will require wait staff. Wait staff is required for Buffet events over 100 ppl in order to deliver excellent service. The addition of wait staff is a the discretion of Directors of Dining Services, and is guided by the Client's expectations.
*$25.00/hr., per server, with a minimum of 5 hours of service.
*An additional charge of $30 per hour after the base 5 hours.
*Captains, if requested, are available for $36 per hour, minimum 5 hours, $36.00 per hr., for each additional hour.
*Chef attended meals may be charged $200.00 per chef’s table, depending on complexity and requirements of the event.
* Service fees, wait staff and attendant staff prices include minimum time of three (3) hours of actual service time, one (1) hour of set up and one (1) hour of clean up. This three hour time span begins with the scheduled start time of your event. If you intend on having a speaker or any other activities that will require service time to be extended beyond 5 hours, there may be an extra charge. This includes a late starting time. If you feel your function might exceed the scheduled time frame, discuss the extra charge with Dining Services prior to the event.
* Due to health department restrictions and liability thereof, we cannot allow any leftover foods to be taken from the event venue, nor can Dining Services be responsible to store, hide, keep safe or deliver any left over food from an event to you.
* All college events paid for with college funds are tax-exempt. By law, we are required to collect sales tax on any and all catering events that are paid for by 3rd party groups or by other payment methods, unless a tax exempt number is provided.
* Events cancelled 96 hours or more prior to the event will receive a full refund.
* Events cancelled less then 96 hours but at least 48 hours prior to the event will be subject to a 10% cancellation fee, at our discretion, if product that has been ordered especially for your event can not be re-used or returned.
* Events cancelled less then 48 hours will be subject to a 40% cancellation fee on the total amount of the order, at our discretion, to cover the cost of any product that was ordered for your event and not able to be re-used.
If a special circumstance arises (acts of God, national or local emergency, school cancellation, etc.) the 40% cancellation policy will either be removed, or a credit will be given to any new function booked by you or a designate, after the cancellation date.
As A Rule-
We kindly request that orders must be received no later than two business days prior to your event request time and date, to guarantee your specific menu selection.
We are a customer service driven business, so in circumstances of orders being needed within less than 48 hours notice prior to the event start time, we are more than happy to assist, and will do our best to ac-commodate your request with either a quality substitution or alternate recommendation that suits your needs. An additional charge may apply depending on the nature of the service or order in this instance.
A PURCHASE ORDER # IS REQUIRED FOR ALL COLLEGE SPONSORED EVENTS WHEN PLACING YOUR ORDER. YOUR ORDER WILL BE GIVEN THE “ORDER PENDING” STATUS UNTIL THE HOST RETURNS INTO THE ORDER TO ADD THE P.O #.
* No Internal, Campus Paid Orders Will be processed, delivered or accepted without this number being provided, and approved by the department approver. (Please refer to your specific department approval process for guidelines)
* Payment for College sponsored catering events is due within 30 days of billing date.
* Payment for a non-college sponsored event is due immediately upon receipt of invoice. State and local sales tax will be added to invoices of individuals or groups not exempt from such tax.
* For all non-college sponsored or 3rd party catering events, a deposit of 50% of the event is due at the time of the reservation, and the final 50% is due on the day of the event.
Room arrangements, audio-visual equipment and furniture requirements should be made PRIOR to the event and can be reserved with DCC Facilities Department. CHARTWELLS IS NOT RESPONSIBLE FOR making your arrangements for you, however can help facilitate the request on an as needed basis.
* Orders are provided with appropriate quantities of disposable tableware for your standard events from this guide.
* There is a fee for additional cups, plates, etc. when requested above the normal guest count provided.
* White Cloth linen for non-food tables are available at a charge of $4.00 per cloth.
* We will be glad to order special floral arrangements or decorative requests for an additional fee.
* Linen and skirts are available for an additional charge and requests must be made in advance.
* Tablecloths (most standard sizes and colors) $10.00-$25.00 each
* Tablecloths (specialty Colors) are also available for an additional charge and depend on the need, we’ll provide a quote for you to accept or decline prior to the event.
* Standard Table Skirt $30.00 each; Specialty Skirting is also available for an additional charge.
* Linen Napkins $.50 each
* Basic White China place setting is available for $8 per guest.
(other colors and patterns available, call for quote)
(dinner plate, salad plate, bread plate, beverage glass, additional glass, coffee cup/saucer and proper dining utensils)
Quality disposable products are supplied for receptions and breaks. Standard Quality China is available. Specialty China will require a quote depending on the request.
If rental of any equipment is needed for your catered event, a separate amount will be listed on the event sheet. Delivery and set up charges may be applied depending on the complexity of the event.
